Senior Center - Program Coordinator/Administrative Assistant

Job Title:                   Program Coordinator/Administrative Assistant
Department:              Senior & Social Services

Creates, manages, and assists in the execution of programming offered by the Town of Bolton’s Senior & Social Services department; as well as performs daily secretarial and office administrative work as assigned. Performs work in a manner consistent with the town’s service excellence expectations.

• Responsible for the development, implementation, and supervision of activities, classes, and programs offered by Senior & Social Services
• Coordinates department activities, classes, and programs with other departments, public schools, outside agencies, and others as
• Provides customer service to the general public, answering program-related questions and serves as an information resource regarding Town services. Notifies program participants of the status of programs for which they have
• Organizes and prepares materials for publication such as newsletters, program guides, or registration packets as
• Assists in the preparation of brochures, posters, news releases, flyers, social media posts, and related communications used to promote
• Collects statistical data and prepares related informational
• Monitors inventory of department equipment, materials, and supplies; orders new supplies as needed; and ensures availability of materials to conduct program
• Maintains comprehensive knowledge of applicable laws/regulations; maintains awareness of trends and advances in the profession and implements as
• Provides administrative assistance with department tasks including dispatching transportation calls and
• Organizational Skills – follows policies and procedures; completes administrative tasks correctly and on-time; supports organization’s goals and values; is an effective team player.

• May participates in meetings, seminars, and training sessions; may serve as a member of various employee committees; serves on special committees or working groups as assigned by the Director of Senior & Social
• Provides additional support for special functions and performs related work as required; may require flexibility with coverage; may involve occasional evening or weekend

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; exhibits sounds and accurate
• Interpersonal Skills – is respectful with the ability to establish effective working relationships with staff, community, organizations, governmental agencies, and the public. Ability to express new ideas effectively in oral and written forms and has the ability to be innovative and receptive to new Listens to others without interrupting. Shows respect and sensitivity for cultural differences.
• Public Relations – responds promptly to the public’s needs; responds to request for service and assistance with tact, fairness, respect, and sensitivity; upholds
• Punctuality – is consistently at work and on-time; ensures work responsibilities are covered when absent; arrives to meetings and appointments on-time.
• Quality Management – demonstrates accuracy and thoroughness in all
• Productive – meets organization productivity standards; completes work in timely manner and uses time
• Proactive – demonstrates forward thinking in development of new

Education and Experience

Bachelor’s degree preferred or equivalent with coursework in areas pertaining to recreation, leisure studies, or human services with preference given to candidates with at least two years of relevant work experience; or

• Any equivalent combination of education and

Necessary Knowledge, Skills, and Abilities

• Ability to type with speed and accuracy and accurately process
• Ability to analyze and synthesize complex information; ability to maintain efficient and effective recordkeeping
• Skill in operation of listed tools and
• Ability to establish and maintain effective working relationships with other employees, public officials, and the general
• Knowledge and skill in the use of Microsoft Office applications, Constant Contact, Canva, the Internet, and other technologies; ability to learn industry-specific software to input service information; ability to obtain a general working knowledge of new technologies as they become relevant to the Department and the
• Ability to collect and organize information as requested and to compose routine correspondence and
• Ability to work efficiently and, from time-to-time, independently from department director.
• Ability to move between tasks in a fast-paced

Special Requirements

• Valid driver’s license or ability to obtain

Personal computer, calculator, phone, copy machine, fax machine, and motor vehicle.

The physical demands and physical environment characteristics described her are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit at work station for an extended period of time. While performing the duties of this job, employee is frequently required to communicate with others in-person and over the telephone. Must have ability to bend and reach to retrieve and replace files in filing cabinets. Must be able to enter information accurately into the computer and maintain manual records.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus in order to inspect documents, read instructions, and verify data.

Work is performed in an office setting. The noise level in the work environment in usually quiet with background sounds coming from members of the public, coworkers, and office machines.

The above description is illustrative of tasks and abilities. It is not meant to be all-inclusive of every task or responsibility. The description does not constitute an employment agreement between the Town of Bolton and the employee and is subject to change by the Town as the needs of the Town and requirements of the job change. The employee will also be governed by the standards laid out in the Town’s Personnel Policies.